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The call was from one of the “Reluctant CEO’s” trusted lieutenants who had been asked by his boss to contact me.
“I don’t get it, Dan,” he said. “Our CEO is a great guy. I know dozens of people here who would walk on hot coals for him. Sure, he can be loud and demanding. But we haven’t laid anyone off. He hasn’t fired anyone. There is no logical reason for people to be scared."
In recent weeks, I had been to this company’s headquarters three times. I had presented their employee engagement survey results, argued with the CEO over the interpretation of the results and spent a day onsite, mostly observing what happened in meetings.