Just tuning in? Click here to read Part I
The "reluctant CEO" called me a few weeks later and invited me to spend the day with his managers and employees. "Listen to them and see if you can tell me what's wrong," he said. He repeated his position. “These folks just need to grow up.”
The point of my earlier visit, I offered, was that he needed to listen to his folks. Not me.
"I'm going to listen to you first," he said.
It is not my general practice to walk around companies with a "shrink hat" on asking people how they feel. But I do sit in on meetings to see how effectively people are using their time.